White-Label Support & Care
Your Brand. Our Support Team.
Offer enterprise-grade site care and support to your customers under your branding. We handle the maintenance, monitoring, and tickets — you keep the relationship. Perfect for hosts and resellers of all sizes, from solo resellers to established providers.
Wholesale Plans You Resell
Essential
Basic monitoring, daily backups, and email-based support for your customers when they need it.
+ $37.50 setup fee
- Daily automated backups
- Website health monitoring
- Security posture checks
- Email-based support
- 3 most recent backups retained
Professional
Scheduled maintenance, plugin updates, and performance checks — proactive care you can upsell with confidence.
+ $75 setup fee
- Everything in Essential
- Scheduled maintenance
- Plugin & theme updates
- Routine performance checks
- Proactive monitoring
- Live chat support
Enterprise
AI-driven threat hunting and preventative fixes — premium care that sets your brand apart.
+ $125 setup fee
Custom packages available
- Everything in Professional
- AI-driven analysis
- Active threat hunting
- Preventative flaw resolution
- Priority support
- Live chat support
- 30-min initial consultation included
Plans cover one site each and are priced at wholesale — mark them up however you like. All communication runs under your brand.
Volume Pricing for Resellers
Managing multiple customer sites? Volume pricing scales with your portfolio.
| Tier | Websites | Discount | Essential | Professional | Enterprise |
|---|---|---|---|---|---|
| 0 | 1–2 sites | — | $75.00 | $150.00 | $250.00 |
| I | 3–5 sites | 15% | $63.75 | $127.50 | $212.50 |
| II | 6–10 sites | 18% | $61.50 | $123.00 | $205.00 |
| III | 11+ sites | 20% | $60.00 | $120.00 | $200.00 |
Contact us to set up your reseller account and receive your branded support guidelines.
Support Channels
Chat
Real-time chat handled on your customers' behalf — quick questions and minor issues resolved under your brand.
Mon–Fri 5:00pm–7:30pm · Sat 10:00am–3:00pm Pacific
Available on Professional & Enterprise plans.
Phone
Treated as a consultation — must be scheduled in advance. Prepaid in 2-hour blocks at $65/hr.
Available to all white-label clients by appointment
Compare Coverage
| What Your Customers Get | Hosting Only | Essential | Professional | Enterprise |
|---|---|---|---|---|
| Daily automated backups | ||||
| Infrastructure support (network, uptime) | ||||
| Website health monitoring | ||||
| Security posture checks | ||||
| Email-based support | ||||
| Scheduled plugin & theme updates | ||||
| Routine performance checks | ||||
| Proactive maintenance | ||||
| AI-driven performance analysis | ||||
| Active threat hunting & prevention | ||||
| Priority support | ||||
| Site fixes (hourly without care plan) | ||||
| New features & custom dev work | — | $65/hr | $65/hr | $65/hr |
Your hosting-only customers receive infrastructure support & backups. Site-level fixes are billed hourly at $65/hr without a care plan.
Standard Inclusions (All Tiers)
All tiers support WordPress, custom PHP, static sites, and most modern web platforms.
Daily Automated Backups
Stored securely on our servers
Retention Policy
Up to 3 most recent backups per site
Operational Focus
Website health, security, & core functionality
Service Terms & Scope
Routine maintenance, security monitoring, performance tuning, and reactive fixes for existing configurations — everything needed to keep your customers' sites healthy and secure.
- Website health monitoring
- Security posture & core functionality
- Plugin, theme, and CMS maintenance
- Performance checks & optimization
- Daily automated backups (3 retained)
- Rapid restoration from backups
New features, custom coding, design changes, and extensive architecture modifications are development work — billed at $65/hr with a 2-hour minimum.
- New feature implementation
- Custom coding & development
- Design changes
- Site architecture modifications
- Content creation & SEO strategy
- Third-party API integrations (unless scoped as a project)
Managed Infrastructure covers your servers and hosting stack. White-Label Support covers the site layer your customers see. They complement each other.
Care plans are your proactive insurance policy. They keep your customers' sites running smoothly day-to-day. When they need new features or custom work, that's a Software & Automation or AI for Hosts engagement.
Recurring Revenue, Zero Headcount
White-label care turns your support from a cost center into a revenue stream. You sell the plans, we do the work — under your brand, with your pricing. Your customers get enterprise-grade uptime, security, and performance, backed by two decades of infrastructure expertise.
Frequently Asked Questions
We operate entirely under your brand. Your customers contact you, tickets and chat come to us, and we resolve them on your behalf. We never mention Nuova Webs to your customers.
Absolutely. Resellers are a core part of who we serve. Volume tiers mean the more sites you manage, the better your wholesale pricing.
Yes — the pricing shown is wholesale. Set your own retail price and keep the margin. We only ask that you don't resell below our wholesale rate.
Managed Infrastructure covers the server layer — your hosting stack, control panels, mail, and DNS. White-Label Support covers the site layer your customers see. Most hosts use both.
That's exactly what they're for. Add them as upsells to your current plans, or bundle them into higher hosting tiers.
Development work is billed at $65/hr with a 2-hour minimum, or scoped as a project. You approve it first and decide how to present it to your customer.
Month-to-month. No contracts. Cancel anytime with 30 days' notice. You can upgrade or downgrade tiers at any time.
One plan covers one website. For multiple sites, purchase separate plans or use the volume tiers above — and contact us for custom arrangements.